Use this page for direct support, bug reports, feature ideas, and practical questions about file tools. We are most helpful when you tell us the exact tool, file type, and result you expected, because that lets us reply with something useful instead of a vague handoff.
Support: support@creativetoolhouse.com
Business: business@creativetoolhouse.com
Best messages include the tool name, file type, browser, and a short description of what happened.
Use the form for support requests, bug reports, feature ideas, and partnership conversations. Clear details help the message reach the right place faster.
Mention the exact tool or page where the issue happened.
Include the file type, browser, and steps you already tried.
Add a screenshot when it helps explain the issue clearly.
Common support topics include a page that fails to process a file, unexpected output quality, image format conversion errors, or a portal requirement that the tool does not yet match.
Need policy details first? Review the Privacy Policy.
Direct answers, including the cases where the honest answer is that a feature does not exist yet. If something here does not cover your situation, the form below reaches a person.
Yes. Every image, PDF, and developer tool on this site is free, with no account, credits, or watermark. The full list of what is included is on the Pricing page.
Most tools never upload anything. Compression, resizing, cropping, rotation, and format conversion run entirely in your browser, so the file stays on your device. Only background removal uploads, because the segmentation model runs on our server. Details are in the Privacy Policy.
Files sent to the background removal endpoint are held only long enough to return your result and are then deleted. They are not kept in a library, used for training, or shared with third parties. Browser-based tools have no server-side copy at all.
Yes, for output you create from your own source files. You keep the rights to your work and your results. The limitation is on your input: you need the right to use whatever image or PDF you upload, since we do not grant rights to third-party material you bring in.
The usual causes are an unsupported file format, a file too large for available browser memory, or a setting that does not match the format you uploaded. If it keeps failing, send us the tool name, file type, browser, and what you saw, and we will reproduce it.
Use the contact form and choose “Bug Report.” Include the tool, what you expected, what happened instead, and a screenshot if you have one. Reports with those four details are the ones we can act on first.
Yes. The most useful requests describe the task you were trying to finish, the input you had, and the output you needed. That tells us far more than a tool name alone.
There is no public API today. If you have a specific integration in mind, write to business@creativetoolhouse.com with your use case and volume, and we will tell you directly whether it is something we can support.